Privacy Policy for Northern Dog Effective Date: 1/1/2025

At Northern Dog, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information of our clients. By using our services, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

We collect personal information that is necessary for providing our dog walking and pet care services. The information we may collect includes:

• Personal Identification Information: Your name, address, phone number, and email address.

• Pet Information: Information about your pet(s), including breed, age, health conditions, behavior, and any special care instructions.

• Payment Information: Credit card details, billing address, and other financial information necessary to process payments.

• Emergency Contact Information: A secondary contact person in case of an emergency involving your pet.

• Key Information: If applicable, details regarding a key to your home or property for home visits.

• Other Communication: Information you provide when communicating with us, including through phone calls, emails, or our website.

2. How We Use Your Information

We use your personal information to provide and improve our dog walking and pet care services. Specifically, we may use your information for the following purposes:

• To Provide Services: To schedule and deliver dog walking, pet sitting, and home visit services as requested.

• Communication: To communicate with you about bookings, cancellations, changes to your service, and other important information related to your pet’s care.

• Billing and Payments: To process payments and provide receipts for services rendered.

• Emergency Situations: To contact you or an emergency contact in case of an emergency involving your pet.

• Marketing: With your consent, we may send promotional materials, newsletters, or updates about our services. You can opt-out of these communications at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and employ a variety of physical, electronic, and administrative measures to protect it. These measures include:

• Encryption: Sensitive information, such as payment details, is transmitted via secure encryption.

• Access Control: Only authorized personnel have access to personal data, and we have procedures in place to ensure that data is stored securely.

• Confidentiality: We do not share your personal information with third parties without your consent, except where required by law or necessary to provide our services (e.g., with third-party payment processors).

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your personal information in the following limited circumstances:

• Service Providers: We may share personal information with trusted third-party service providers, such as payment processors or pet care equipment suppliers, to help us deliver services. These third parties are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid request from a government or regulatory authority.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve the user experience and analyze how our site is used. These technologies may collect non-personally identifiable information, such as your IP address, browser type, and usage patterns. You can control cookies through your browser settings.

6. Your Rights Regarding Your Personal Information

As a client, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we update or correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations or pending transactions).

• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

To exercise any of these rights, please contact us using the information below.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, it will be securely disposed of or anonymized.

8. Third-Party Links

Our website or communications may contain links to third-party websites that are not operated or controlled by Northern Dog We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review their privacy policies before providing any personal information to them.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes to the Privacy Policy will be posted on our website with an updated “Effective Date.” We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Northern Dog
970 Front Street
705-492-8544                                                                                        northerndogwalking@gmail.com
www.northerndog.ca

 

Consent

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.